Frequently asked questions
1. Do you sell original Korean skincare products?
Yes. We work exclusively with trusted suppliers and official distributors and source our products directly from Korea. All items are 100% authentic, have current shelf lives, and are stored under proper conditions in full compliance with quality and safety standards.
2. How do I choose products suited to my skin type?
Each product page provides detailed information on the recommended skin type, key ingredients, and core benefits. If you are unsure, please feel free to contact us — our team will be delighted to assist you in selecting a personalized skincare routine tailored to your skin’s unique needs.
3. Is your skincare suitable for sensitive skin?
Many Korean skincare brands focus on gentle, soothing formulations that are well suited for sensitive skin. We recommend choosing products containing ingredients such as centella asiatica, mugwort, rice extract, or ceramides. For added reassurance, we always advise performing a patch test on a small area of skin before full use.
4. What are the delivery timeframes?
Delivery times depend on your location. Most orders are processed within 1–2 business days and dispatched promptly. Once your order has been handed over to the courier, you will receive a tracking number to monitor its delivery.
5. What is your return policy for skincare?
In accordance with quality and safety standards, opened or used skincare products are not eligible for return. Unopened and unused items may be returned — please contact us, and we will be happy to assist you throughout the return process.